Shipping

Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.

Delivery time can take between 2-6 business days after leaving our warehouse.

Shipping cost is free when you buy $50.00 or more only in “USA territory”.

Shipping Options:

  • Free Shipping; for orders over $50.00 or more
  • Flat Rate: $10.00 for orders under $50 (Expected delivery on 3-6 business day)
  • 2nd Day Delivery  $12.00 (Don’t include PO Box address)
  • Cataño Warehouse Pick-Up Free (Only Puerto Rico): We’ll call the customer when the order is ready  for pickup. Monday – Friday 9:00 am – 6:00 pm

Order Acceptance Policy:

Pompis Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Shipping and Delivery:

We will strive to make your order is shipped as soon as possible. Our store is open Monday – Friday 9:00 am – 6:00 pm AST (except holidays). Please note that orders can take up to 72 hours to be sent from our store, this due to our high demand.  Orders placed on the weekend and select holidays are processed on the next business day.

After receiving your order, normally Pompis Store needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time.

The shipping services that we use are DHL EXPRESS, UPS and USPS (United State Postal Service).

Once the order is shipped, you will receive tracking information via email. If you have any questions, please contact us Monday – Friday 9:00 am – 6:00 pm 787-788-0990 or at: customerservice@pompisstores.com

For international orders we may require additional shipping cost charge. Taxes or duties may apply depends of the country and aren’t included. We use UPS Air or DHL Express, and we’ll provide the quote. If you have a preferred delivery service, or freight forwarder, please contact us for all the information.

 

For more information:

Tel: 787-788-0990

Fax: 787-788-0675 / 787/275-1349

Sales inquiries: sales@pompisstores.com

Customer Service: customerservice@pompisstores.com